Infraon ITSM champions the human touch in the AI-driven ITSM

SAN FRANCISCO – August 31, 2023 – As Artificial Intelligence (AI) takes an increasingly central role in IT Service Management (ITSM), Infraon Corp reiterates the irreplaceable value of human insight. The company has developed Infraon ITSM, a modernized SaaS-based platform that empowers IT agents and business teams to collaborate with AI and respond to issues 24/7.  Infraon ITSM has successfully demonstrated this with real-world use cases: 

• Predictive maintenance: AI forecasts system vulnerabilities while relying on human expertise to strategize proactive solutions.
• Incident triage and priority assignment: AI algorithms rank issues based on severity and urgency, and human managers help prioritize them.
• Root cause analysis: AI identifies patterns and anomalies, while human insight deep dives into underlying issues, ensuring top-shelf troubleshooting.
• Change management and risk assessment: AI’s predictive analysis of system changes equips IT personnel to anticipate and mitigate risks.
• NLP for user support: NLP-based human support ensures empathetic resolutions. 

“With complex systems, growing data volumes, and heightened user expectations, AI’s benefits are undeniable, from rapid data processing to prediction of potential issues. Yet, the prowess of technical expertise, emotional intelligence, and innate human understanding of user needs remains unmatched. The fusion of AI capabilities with human strengths is where the magic happens.  That’s why in an age where technology’s role is ever-expanding – we are firmly committed to keeping the human touch alive,” said Arun Prasath R, Founder of Infraon Corp.  Some of Infraon ITSM’s human-AI collaboration benefits include: 

• Strategic service enhancement: While AI provides the tools, human professionals tailor strategies to ensure continuous service improvement.
• Adaptive service optimization: AI’s adaptability combined with human intuition ensures IT services remain agile and user-centric.
• Superior knowledge utilization: AI’s data prowess and humans’ experiential knowledge work in tandem for superior decision-making.
• Advanced predictive analytics: More accurate predictions for preemptive action.
• Hyper-personalized user experience: Tailored IT services that understand user nuances.
• Autonomous self-healing: Systems that detect, diagnose, and repair themselves. 

Want to know more about Infraon’s ITSM and its AI-human collaboration capabilities?  Visit: infraon.io/it-service-management-solutions  About Infraon Corp:

Infraon Corp provides an integrated SaaS-based product suite to help enterprises of all sizes and telecom service providers automate their digital transformation journeys. Infraon brings over two decades of specialized domain experience in the I&O landscape. 

For more information, please visit  https://infraon.io/. 

Media Contact
Company Name: Infraon Corp
Contact Person: Soumya Nandhakumar
Email: Send Email
Phone: 16286005116
Address:611 Gateway Blvd, Suite 120
City: South San Francisco
State: California, 94080
Country: United States
Website: https://infraon.io